Security & Privacy
Discount Party Supplies is concerned with website security. Therefore, we have made it our mission to meet and surpass all industry standards for a secure site. All credit card information provided to us by our customers is handled in a safe and secure manner. All data given to us is encrypted, and we do not share credit card or other financial information. Finally, we work with Verisign, a leader and highly trusted provider of internet infrastructure services, as our security partner for all confidential communications.
Rest assured that Discount Party Supplies takes our customers’ security very seriously. We take every precaution to make your experience a safe and secure one. However, if you feel uncomfortable making your purchase over the internet for any reason, please feel free to contact us directly. We’ll be happy to assist you.
Email: customerservice@discountpartysupplies.com
Phone: 1-888-833-0302
Hours: 8am - 4:30pm (EST)
Fax: 517-783-2807
Mail:
Discount Party Supplies
Customer Service Department
3520 Scheele Drive
Jackson, MI 49202
How do I know that my purchase has been confirmed?
Once you have submitted your order with us, you will advance to a verification screen that will display your order number. You will also be sent an email confirmation delivered to the email address that you provided with your order.
Are the items that I’m ordering in stock?
Discount Party Supplies carries an extensive inventory of party products. We are constantly receiving and restocking party supplies’ shipments from our industry-leading manufacturers. Therefore, all items displayed on our website should normally be in-stock. However, on the rare occasions when an item is out of stock, you will be contacted and given the opportunity to either have your ordered shipped as soon as the products arrive, or to receive a full refund for your order.
How do I add items or cancel my order?
Discount Party Supplies takes pride in shipping party supplies’ orders to our customers extremely fast. Most orders received by 3:00pm (EST) will ship that same day. This is a very fast and efficient process that is not easy to interrupt. Therefore, we regret that we ARE UNABLE to cancel your order or make changes after your order has been submitted.
Please double-check your order for accuracy. Check the quantity and types of items that you’ve ordered. Be sure to enter the correct address information and the correct shipping method that you prefer. If an error is made, your only recourse is to return the product once it has been received for a refund (if applicable). Unfortunately, your shipping charges will not be refunded.
Please see our Customer Returns section for more information.
Do you offer volume discounts for larger orders?
We will occasionally offer quantity discounts on large domestic orders. We typically define large orders as orders of multiple products totaling at least $500 or more. However, certain party products may not qualify. Please call customer service @ 1-888-833-0302 if you are interested.
Do you sell wholesale to retail accounts?
We will occasionally offer quantity discounts to wholesale customers. However, certain party products may not qualify. Please call customer service @ 1-888-833-0302 if you are interested.
How can I obtain a product catalog?
While we understand the convenience of having a physical product catalog in your hands, we have made the decision not to provide a catalog at this time.
Instead, we have focused our efforts on making our extensive online product inventory as up-to-date as possible. A physical catalog simply cannot keep up with numerous new products that we offer. Further, the costs we save are passed along to our customers in the form of lower prices.
Something is wrong with my order. What should I do?
Direct Party Supplies works hard to keep our order accuracy amongst the leaders in the industry. That said, products can be damaged while in-transit, items can arrive broken or defective, and occasionally mistakes on orders occur. If you are unhappy with your order, please send an email describing your issue to: customerservice@discountpartysupplies.com and a customer service agent will contact you. Please follow their directions in their entirety.
NOTE: All claims of order shortages, damaged items, or defective products must be reported to Discount Party Supplies within 3 days of receipt. Claims reported after 3 days will not be allowed.
Our product disclaimer
Discount Party Supplies does everything possible to provide products as close as possible to the exact products displayed on our website. Product images and descriptions are meant to convey our products accurately. However, occasionally circumstances exist that may cause our products displayed to vary slightly in size, description, and/or color from those actually received.
Computer, monitor, and browser variations may cause product colors to appear differently to different customers. Therefore, we cannot guarantee that colors seen on our customers’ computers will match the colors of the actual product.
Manufacturing discrepancies may cause product sizes to vary slightly from our images and descriptions. Also understand that Discount Party Supplies carries thousands of party products on our website, each with their own unique description. While sometimes unintentional mistakes can occur, we would never intentionally mislead our customers about our products.
We want your business, and we ask for your understanding of these circumstances that exist for all online commerce sites.
Still have questions? Please contact us.
Email: customerservice@discountpartysupplies.com
Phone: 1-888-833-0302
Hours: 8am - 4:30pm (EST)
Fax: 517-783-2807
Mail:
Discount Party Supplies
Customer Service Department
720 McKay Street
Jackson, MI 49202
