Frequently Asked Questions
Discount Party Supplies is focused on providing the best customer service in the party supplies industry. If you have questions about us or any of our services, please take a moment to look over our most frequently asked questions.
Customer Order Questions
- Is your site secure?
- I understand your site is secure, but I’m still not comfortable buying online. Does Discount Party Supplies offer other ways to purchase party supplies?
- How do I know that my purchase has been confirmed?
- Are the items that I’m ordering in stock?
- How do I add items or cancel my order?
- Do you offer volume discounts for larger orders?
- Do you sell wholesale to retail accounts?
- How can I obtain a product catalog?
- Something is wrong with my order. What should I do?
- Read our product disclaimer.
Shipping Questions
- Does Discount Party Supplies offer same-day shipping?
- How long will my order from Discount Party Supplies take to arrive?
- How do I get my order expedited?
- Where will Discount Party Supplies ship my order?
- How much does it cost to ship my order?
- I have to have my party supplies in 3 business days. Your UPS chart states that, based upon where I live, I should receive my order in 3 days via UPS Ground. Should I ship my order UPS Ground or have it expedited?
- Do you deliver party supplies using APO / FPO Shipments?
Payment Questions
- What forms of payment does Discount Party Supplies accept?
- What sales tax, if any, will I owe?
- I received a credit card error. Why did my transaction fail?
Order Status Questions
Customer Return Questions
- How do I return a product for credit?
- What items can I return?
- How long do I have to return an item?
- Can I exchange an item for credit?
110% Price Guarantee Questions
Purchase Order/Wholesale Order Questions
- Can I order party supplies with a Purchase Order?
- Do you offer volume discounts or wholesale pricing?
Security and Privacy Questions
