2. The following items are never returnable:

• Products that have been opened
• Partial Party Packs
• Disposable Helium Tanks
• Custom Orders
• Custom Print Items
• All hats, tiaras, costumes, temporary tattoos, or other apparel items that have been worn.
• Candy and food products
• Glowsticks and necklace products
• Costumes

4. Any return received with missing items or without original packaging will not be credited.

5. You must include the following information for us to refund your order:

• Your original invoice or packing slip
• Your email address
• The return form

6. All returned items are subject to a 15% restocking fee or $4.50 (whichever is greater).

7. Products accepted for return will be credited via their original form of payment, excluding delivery charges, and a restocking fee. Orders that received free shipping are subject to a 'shipping charge' deduction from their refund which will equal the cost of our original shipping.

8. You should return your order via a traceable shipping method.

This is for our customers’ benefit. If you fail to properly track an order that you return to us, and that order is somehow lost in transit, we obviously won’t be able to issue a credit.

Send returns to:

Discount Party Supplies
ATTN: Returns Department Customer Service Department
720 McKay Street
Jackson, MI 49202

How long will my return take to process?

Please allow 7-14 days after Discount Party Supplies receives your return for it to be processed. If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.

What happens if I refuse delivery or tell the driver to “return to sender”?

Under no circumstances should you refuse a delivery or “return to sender” with any of our orders. This creates difficulties and added costs for our shipping and fulfillment departments. Refusing a shipment for any reason will result in a 30% restocking fee or $9.00, whichever is great. In addition, you will be charged your original shipping fee. Orders that received free shipping are subject to a 'shipping charge' deduction from their refund which will equal the cost of our original shipping.

First, you must return any items that you do not need following the guidelines of our above return policy. Once your items have been returned, we will refund your credit card for your returned merchandise.

Second, to speed up the process, don’t wait for returned items to reach us before you reorder. Instead, place a new order on our website immediately for the party items that you need.

Each of our products is inspected 3 separate times before it is shipped to our customers. However, in the unfortunate case that a product arrives in broken or defective condition, the customer may return it for a refund. As with all other returns, they must be returned within 30 days of the date of delivery at the customer's expense, must be received before we will be able to refund the product, and the return may be subject to a 15% restocking fee.

Note: All returned items must adhere to our return policy to receive credit. No shipping charges will be refunded.